The SLA
Service Level Agreement
The order gives an SLA for both sides. RW is providing time with a flexible lead time and committing to provide the time to a service level giving predictability.
Mutual Commitment
- ✓ Guaranteed availability when scheduled
- ✓ Predictable service delivery
- ✓ Clear expectations for both parties
- ✓ Flexible lead time accommodation
Emergency Coverage
- ✓ Option for assistance if unexpected events occur
- ✓ Conversion to priority or urgent days
- ✓ SLA-backed response times
- ✓ Escalation procedures in place